TERMS OF SERVICE

General

By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of these terms, then you may not access the Service.

Every order is dealt with individually and contracts may warry, however all must and will be in accordance with these terms.
Customer must be over 18 years of age. By placing an order, you confirm your legal age.

Communication

Any form if written communication can be used.
Any ill communication will not be tolerated and can be a reason for order termination.
An order can be declined for any reason. If requested, the reason for declination will be provided.
All contracts must be signed by both parties in person. If that is not possible for any reason, a scanned copy of the contract will suffice.

Commission Process

When customer places an order for a commission, he/she will be given a slot in the queue. The queue status will be posted on Trello.
Invoice will also be provided at this time. In case of longer queue, invoice might be provided at later time.
Invoice must be paid at least one day before estimated slot date. If invoice is not paid in time, the commission slot will be moved back in queue. If payment is still late after that, commission is considered cancelled.
When work on a commission has started, customer will be notified.
First, a sketch will be provided and must be confirmed by the customer. In case of bigger commissions, multiple sketches and/or concept will be provided as well. After sketch confirmation, full piece will be completed and delivered. In case of complex or larger commissions, additional progress pictures will be provided.
After completion, a full resolution final image will be sent to the customer via agreed media. Customer must accept the piece in any written form. If customer does not provide acceptance in one week, the commission is considered accepted.
For any orders larger than 300eur, an acceptance delivery document must be signed by the customer as proof of delivery.

Payment and pricing

Commissions must be paid in full upfront.
For projects over 300 EUR payment plans can be arranged.
Accepted currency is EURO, however other currencies are accepted through PayPal.
All pricing can be found on the price sheet. For a complex piece or an item that is not included on the price sheet, a separate quotation will be provided.
Pricing might change over time. For any order placed and confirmed before price change, old prices will apply.
Any order intended for commercial use will have a higher price due to copyright transfer. For additional information regarding copyright refer to "Copyright policy".

Change process

A customer has a right to demand a change on the commission.
When a sketch is provided, customer can request up to two changes. This is no longer possible if sketch has been confirmed by the customer.
After sketch has been accepted, customer may request one additional touch-up any time in the process of making.
Any larger or additional changes that exceed the previous points in this
After commission is accepted by customer, changes are no longer possible. What is considered accepted commission can be seen in chapter commission process.

Cancelling

Any commission order can be cancelled. If done so before payment, cancellation has no consequences.

Any cancellations after payment will result as following:

If cancelation is done before I have started working on commission, a full refund will be made, with 10% deduction for transaction fees.
If cancelation is done at any point between starting work on commission and confirming a sketch with customer, a partial refund of 75% of initial price will be made.
After sketch has been completed and confirmed, cancellation is not possible.

Refunding policy

Refunding a payment is only possible before a sketch is confirmed. Information regarding this can be found in Cancelling.
Any refunds after sketch confirmation are not possible in accordance to Consumer Protection Act.

Copyright policy

I hold every right to the produced art and not the customer. Therefore, I can display or reproduce the art for any marketing or publishing activities. This will partially apply to art with limited reprints.
The customer has right to use the copyrighted artwork for personal use. Self-promotion use is also acceptable if agreed upon. In all cases, proper credits must be given to the artist.
It is strictly forbidden to reproduce or use art for commercial use, except in case when copyright agreement has been signed.
It is strictly forbidden to take credit for the artwork, remove or alter the watermark and/or signature and alter the artwork in any way without artists consent.

Service change

I reserve the right, at my sole discretion, to modify or replace these Terms at any time. If a revision is material, I will try to provide at least 14 days' notice prior to any new terms taking effect. What constitutes a material change will be determined at my sole discretion.